Pinetop Resort Terms & Conditions

1. Reservations, Confirmation & Payments

• Reservations are confirmed only upon receipt and verification of a minimum 50% advance payment.
• The remaining balance is due at check-in.
• Bookings without advance payment are considered tentative and may be released without prior notice.
• Payment confirmation requires successful reflection in the resort's official account.
• Providing only a message, SMS alert, or verbal claim of transfer does not constitute verified payment.
• Management reserves the right to request an official transaction receipt or screenshot for verification.
• If payment is not verifiable, guests may be required to pay in cash at check-in to avoid discrepancies.
• Guests must provide accurate booking details including full name, CNIC/Passport number, vehicle registration number, and contact information for entry clearance.

1A. Tax Policy (Website Checkout)

• A 5% tax is applied at checkout on the booking subtotal (room total × number of nights).
• Displayed room rates on room cards remain base nightly rates and do not include tax.
• The final checkout summary clearly shows: Subtotal, Tax (5%), and Total.
• The same tax-inclusive breakdown is recorded in booking confirmation records and email confirmations.

2. Cancellations & Refunds

• Cancellations made at least 24 hours prior to arrival are eligible for a full refund of the advance payment.
• Cancellations within 24 hours of arrival are non-refundable.
• No-shows will result in forfeiture of the advance payment.
• If the resort cancels a confirmed booking, the advance payment will be fully refunded.

3. Check-In & Check-Out Policy

• Check-in time: 1:00 PM
• Check-out time: 11:00 AM
• Early check-in and late check-out are subject to availability and may incur additional charges.
• Extensions beyond checkout hours are a goodwill gesture and not a guaranteed right.

4. Guest Conduct, Environment & Safety (House Rules)

• Guests must follow all resort rules and staff instructions.
• Swimming in Khanpur Dam is strictly prohibited.
• Night visits to the lake are not permitted for safety reasons.
• Bonfires are allowed only with prior management approval.
• The resort prioritizes families and maintains a peaceful environment. Public disturbance, misconduct, or illegal activity may result in immediate removal without refund.

5. Security & Identification

• All guests must present valid CNIC or Passport at check-in.
• One group representative must submit ID at the security gate for entry clearance.
• Guests must provide an estimated arrival time to facilitate smooth security processing.
• The resort is located within a secure, controlled-entry zone suitable for families.

6. Foreign Nationals

Foreign guests must present a valid No Objection Certificate (NOC) issued by the Ministry of Interior, Pakistan, prior to booking or check-in.

7. Transportation Disclaimer

• The resort may assist in arranging transport at standard market rates upon request.
• If guests independently arrange transportation, Pinetop Resort bears no responsibility for pricing, service quality, delays, or disputes related to third-party providers.

8. Restaurant & Service Format

• Pinetop Resort operates in a boutique-style hospitality format rather than a conventional reception desk model.
• Meals are freshly prepared on order. Guests are requested to place orders in advance to ensure quality service.

9. Power & Utilities

• The resort does not operate diesel generators to preserve the natural environment.
• A solar system provides daytime backup.
• During nighttime power outages, lights and fans are supported through battery backup only.

10. Parking & Liability

• Complimentary on-site parking is available.
• The resort is not responsible for loss, theft, or damage to vehicles or personal belongings.

11. Damage & Property Responsibility

• Guests are responsible for the care of resort property, fixtures, and amenities.
• Any damage, loss, or excessive soiling will be charged at repair or replacement cost as determined by management.
• Removal of resort property (towels, linens, decor items, equipment, etc.) is strictly prohibited and may result in charges and legal action.
• The resort reserves the right to recover damage costs before departure or charge the payment method on file.

12. Communication & Complaint Policy

Guests are encouraged to report concerns during their stay for immediate resolution. Issues not communicated during the stay cannot be fairly evaluated after departure.

13. Resort Rights

• Pinetop Resort reserves the right to refuse entry, cancel bookings, or remove guests who fail to comply with these terms.
• Management decisions regarding safety, financial verification, and guest conduct are final.