Pinetop Resort — Terms & Conditions

Please review these terms before confirming your reservation. By booking with Pinetop Resort, you agree to comply with the policies below.

Effective: Immediately

1. Reservations & Payments

Reservations are confirmed only upon receipt of a 50% advance payment.
The remaining balance is due at check-in.
Bookings without an advance payment are tentative and may be released without notice.
Guests must provide accurate details for booking and entry clearance, including full name, CNIC/Passport number, car registration number, and contact number.

Cancellations made at least 24 hours prior to arrival are eligible for a full refund of the advance payment.
Cancellations within 24 hours of arrival are non-refundable.
If the resort cancels a confirmed booking, the advance payment will be fully refunded.

Check-in: 1:00 PM
Check-out: 11:00 AM
Early check-in and late check-out are subject to availability and may incur additional charges.

Guests must comply with all resort rules and staff instructions.
Swimming in Khanpur Dam is strictly prohibited.
Night visits to the lake are not permitted for safety reasons.
Bonfires are allowed only with prior approval from resort management.
The resort prioritizes families and maintains a calm, disturbance-free environment; guests causing public disturbance may be asked to leave without a refund.

Foreign nationals must present a valid No Objection Certificate (NOC) from the Ministry of Interior, Pakistan, prior to booking or check-in.

The resort does not operate diesel generators to preserve the natural environment.
A solar system provides daytime backup. During nighttime outages, only lights and fans are supported via battery backup.

Complimentary on-site parking is available for guests.
The resort is not responsible for loss, theft, or damage to vehicles or personal belongings.

All guests must present valid ID at check-in.
One member from each group must submit their ID at the security gate for clearance.
Guests should provide an estimated arrival time when booking to facilitate security processing.

Guests are responsible for the care of resort property, fixtures, and amenities during their stay.
Any damage, loss, or excessive soiling caused by guests will be charged at the cost of repair or replacement as determined by management.
Removal of resort property (including but not limited to towels, linens, decorative items, and equipment) is strictly prohibited and will result in charges and possible legal action.
The resort reserves the right to recover costs for damages prior to guest departure or by charging the payment method on file.

Pinetop Resort reserves the right to refuse entry, cancel bookings, or remove guests who do not comply with these terms.
Management decisions regarding safety, security, and guest conduct are final.