Privacy Policy

Pinetop Resort is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you visit our website (https://pinetopresort.com) or use our services.

1. Data Controller

Pinetop Resort is the data controller responsible for the processing of your personal information.

2. Information We Collect

a) Automatically Collected Information

When you visit our website, we automatically collect certain data, including:

• Web browser type and version

• IP address and time zone

• Installed cookies on your device

• Web pages visited and interaction with the website

• Referral sources (websites or search terms)

We refer to this as “Device Information.”

b) Personal Data Provided by You

We may collect personal information you provide when using our website or services, including:

• Name, surname, and contact details

• Address and payment information

• Any data submitted through forms (e.g., inquiries, bookings, newsletter sign-ups)

3. Why We Process Your Data

We collect and process data to:

• Ensure website functionality and security

• Process bookings and transactions

• Provide customer support and respond to inquiries

• Improve user experience and website performance

• Send newsletters and promotional content (with consent)

We only process the minimum amount of user data required for these purposes.

4. Your Rights (For European Residents)

If you are a resident of the European Economic Area (EEA), you have the following rights regarding your personal data:

• Right to be informed – Know how your data is collected and used.

• Right of access – Request a copy of your data.

• Right to rectification – Correct inaccurate or incomplete data.

• Right to erasure – Request deletion of your data.

• Right to restrict processing – Limit the use of your data.

• Right to data portability – Transfer your data to another service.

• Right to object – Object to data processing.

• Rights related to automated decision-making – Challenge automated profiling decisions.

To exercise your rights, please contact us at info@pinetopresort.com.

5. Data Transfers

If you are an EEA resident, we may transfer your data outside of Europe (including Canada and the U.S.) to fulfill contractual obligations or pursue legitimate business interests. We ensure appropriate safeguards for these transfers.

6. Security Measures

We implement reasonable security measures to protect your personal data against unauthorized access, use, or disclosure. However, no data transmission over the Internet or wireless networks is 100% secure.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy policies or practices. Please review their policies before providing any personal information.

8. Legal Disclosures

We may disclose your information if required by law or in good faith belief that such action is necessary to:

• Comply with legal obligations

• Protect and defend our rights or property

• Prevent fraud or security threats

• Ensure user safety

9. Updates to This Policy

Pinetop Resort reserves the right to update this Privacy Policy at any time. Changes will be posted on our website and take effect immediately.

10. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at info@pinetopresort.com.